Shipping policy
Cantik Hub Delivery Policy
Thank you for visiting Cantik Hub. We are committed to delivering your goods safely and on time. Please read the following delivery policy carefully for details of our services.
1. Delivery Areas and Times
The table below shows the main areas we currently offer delivery to and their estimated delivery times (calculated in business days from order shipment):
Delivery Area
Delivery Location
Delivery Time (Business Days)
Asia
Macau, Hong Kong
2-3 business days
Singapore, Taiwan
7-14 business days
Malaysia
7-14 business days
Oceania
Australia, New Zealand
7-14 business days
Europe
United Kingdom
7-14 business days
North America
United States, Canada
7-14 business days
Order Processing: All orders will be processed and shipped within 1-2 business days after payment confirmation.
Time Notes: The above delivery times are estimates. Actual delivery times may be delayed due to peak seasons, customs inspections, weather conditions, or force majeure events.
2. Shipping Fees
Shipping fees will be automatically calculated and displayed at checkout based on your delivery address, item weight, and volume. For orders to Macau, shipping fees will be automatically deducted once the free shipping conditions are met.
3. Order Tracking
After your order is shipped, you will receive an email notification containing a tracking number. You can use this number to check the real-time status of your package on the logistics provider's official website.
4. Packaging and Product Guarantee
All our products are packaged securely and sturdily to ensure adequate protection during transportation. We guarantee that all products sold are new and within their expiration date.
5. Delivery Issues and Assistance
Please ensure that your delivery address, phone number, and other contact information are accurate. Any additional costs incurred due to incorrect information or inability to contact the recipient resulting in delivery failure will be borne by the customer.
If your package fails to arrive within the estimated timeframe, or if you have any questions about the logistics status, please feel free to contact our customer service team using the following methods and provide your order number for tracking:
Email: xiaominlu2025@gmail.com
WhatsApp: +853-6253-3866
6. Important Reminder for International Shipping
Customs and Taxes: International orders may incur import duties, taxes, or related handling fees in the destination country. These fees are the responsibility of the recipient. Cantik Hub cannot predict or control these fees, and we recommend that you check with your local customs authorities before placing your order.
Customs Clearance: Please ensure that the goods you purchase comply with the import regulations of your country/region. Personal use goods usually clear customs smoothly, but customs has the right to inspect any package.
We will continuously optimize our delivery services to provide you with a better shopping experience. This policy is subject to change and will be updated on the website without prior notice.